It is the responsibility of the customer to ensure that they are present at the point of pickup at the time specified to them by BG Tours via phone or email. Drivers will wait 5 minutes before moving on to the next pickup to ensure that the delay does not impact the rest of the tour. BG Tours Canada Inc. reserves the right to cancel tours in the event of extreme weather conditions or any other unforeseen event. In the event of a tour cancellation passengers will be offered an alternative date or arrangements with an alternate tour operator. BG Tours Canada Inc. cannot guarantee return times back to Toronto and is not liable for missed flights/concerts/sporting events/shows etc. due to extreme traffic, mechanical issues and/or weather conditions. BG Tours Canada Inc. reserves the right to change your tour itinerary and driver/vehicle without notice due to traffic conditions/weather or any other unforeseen circumstances.